Privacy Policy

Limitation of Liability: The Website and all content on the Website, including any current or future offer of products or services, are provided on an "as is" basis and may include inaccuracies or typographical errors. The owners make no warranty or representation as to the availability, accuracy or completeness of the content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content or the Website or any functionality thereof, or of any linked Website, even if Provider is expressly advised thereof.

Privacy, Access To and Use of Information: Provider receives various types of information ("the information") from Users who access the Website. Provider makes every effort to protect any information received by it. Despite such undertaking, it is possible for Internet based communications to be intercepted. Without the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet email is vulnerable to interception and forging. The owners will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to the owners through the Internet, or that you expressly or implicitly authorise the owners to make, or for any errors or any changes made to the transmitted information. To ensure acquaintance with and awareness of the privacy measures and policies of Provider, the User to urged to take care to read and understand the underlying privacy clauses incorporated in these terms and conditions:

Privacy: unsolicited information: If the User posts unsolicited content or other information ("the information") to the Website, and unless otherwise indicated, then the User grants to the owners a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such information throughout the world in any media. The User grants to the owners the right to use the name that the User submits in connection with such information, if they choose. The User warrants that the User owns or otherwise controls all of the rights to the information that the User posts, that the information is accurate; that by the supply of the information to Provider, the User does not violate this policy and does not infringe the rights of any person or entity; and that the User indemnifies the owners for all claims resulting from the receipt by the Provider of the information the User supplies to it. Provider reserves the right but not the obligation to monitor and edit or remove any information, where posted to public pages. Provider takes no responsibility and assumes no liability for any information posted by the User or any third party.

Privacy: unsolicited information the User gives to Provider: Provider requires certain personal information to process transactions if the User requires any of Provider's products or services. Provider receives and stores all information the User enters on the Website or gives to Provider, in any other way. The User may choose not to provide certain information, but that may limit the services or products that the User may wish to obtain from this Provider. Provider provides its products and services in conjunction with its affiliates and subsidiaries. In this regard and unless specifically restricted by the User from the license below, the User grants to the owners a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such information throughout the world in any media. The User information that is required by affiliates and subsidiaries to give effect to transactions that the User chooses to enter into is shared with those entities.

Privacy: promotional information: Provider aspires to provide first class service to its customers, which necessitates Provider providing information to the User regarding new services or special offers. In each instance, the User is provided an opportunity to opt out of such information circulars. For more information, please call the Provider Help Desk, or send an email to

Privacy : business transfers : Provider may enter into business arrangements whereby its customer base is one of the more valued assets. In such an event, customer information will be one of the transferable assets.

Privacy : lawful purposes : When the Provider is served with due legal process requiring the delivery of personal customer information, it has the legal duty to abide by that demand, and will do so.

Privacy: surveys: Provider understands that efficiency and customer care translates to good service. Provider may periodically conduct online customer care surveys to facilitate the updating of service standards. When it conducts a survey, Provider will inform the User how the information gathered will be used, and will provide the User with the opportunity to opt out from such surveys.


live load shedding info

The current power status was not able to be determined.
 Pre-emptive load shedding is not in progress.
scheduled for load shedding at *

user reported outages **
No outages reported
No outages reported
No outages reported
Total reported hours without power since Eskom suspended load shedding on 5 May 2008
* the values are calculated using the schedules we currently have in the system, based on the outages at . these values do not apply if pre-emptive load shedding is not in action.
** users can report unexpected outages using the MyEnergy Monitor desktop tool. values are updated every 15 minutes.


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